Refund Policy for Pixiata.com

At Pixiata.com, we strive to provide high-quality Lightroom presets to enhance your photography experience. We understand that sometimes issues may arise, and we are committed to resolving them promptly and fairly. Please review our refund policy below for information on when refunds are applicable and how to request one.

1. Eligibility for Refunds

We offer refunds in the following circumstances:

• If the Lightroom presets purchased from Pixiata.com do not work with your version of Lightroom or if they produce errors that prevent their proper functionality.
• If the issue is with the presets themselves, such as technical errors or compatibility issues, we will provide a refund upon verification.

2. Exclusions from Refunds

Refunds will not be issued in the following situations:

• If the user encounters difficulties during the installation process, we provide comprehensive support to assist with installation and setup. Therefore, refunds will not be granted solely due to installation difficulties.
• If the presets are not to your personal preference or if you decide you no longer want them after purchase, refunds will not be issued.

3. Refund Process

To request a refund, follow these steps:

1. Click on the Cancel Order option provided next to the order details.
2. Fill out the cancellation request form, including details of the issue you encountered with the presets.
3. Our support team will review your request and verify the eligibility for a refund based on the criteria outlined above.
4. If your request is approved, the refund will be processed to the original payment method within a reasonable timeframe.

4. Support and Assistance

We are committed to providing excellent customer support and assistance to ensure a smooth experience with our Lightroom presets. If you encounter any difficulties or have questions about our products, please don't hesitate to contact us for assistance.

5. Changes to this Refund Policy

We reserve the right to update or change this refund policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically for updates.

If you have any questions or concerns about our refund policy, please contact us at [email protected].

Last updated: 01-01-2024